Refund policy

1. Returns and Exchanges

Except for "product defects" or "shipping errors," we do not accept requests for refunds or returns/exchanges due to personal factors (e.g., purchased incorrectly, dislike, does not match expectations, color difference, etc.). Please confirm product specifications and details before placing an order.

2. Definition and Handling of Defects

If you receive an item with severe defects or damage, please contact us within 7 days of receiving the product:

• Handling Method: After confirming a product defect, we will prioritize offering you "exchange for the same item" or "repair" services.
• Required Proof: Please provide an unboxing video or photos, along with your order number, when submitting your request.

3. High-Quality After-Sales Support

Although we do not offer unconditional refunds, we highly value your usage experience. All products purchased on this site are eligible for the following after-sales support:

• Technical Consultation: Our customer service team will provide professional guidance for issues related to product usage.
• Repair Service: For items past the appreciation period (warranty/return window) or those with man-made damage, we may offer paid repair or parts replacement services (depending on the product category).
• Exclusive Compensation: If an item cannot be exchanged due to being out of stock, we will provide an equivalent value coupon or loyalty points for future use.

4. Contact the After-Sales Team

If you have any product-related issues, please feel free to contact us through the following channel, and we will be dedicated to resolving them for you:

• Customer Service Email: aintproduction@gmail.com